Delivery, Returns & Exchanges
Orders will normally be processed and dispatched within 48 hours of receipt of your order and payment, delivery should be 3-5 days from dispatch. If we are out of stock of a particular item or do not hold the particular item in stock, we will try to advise you of the delay. If your item is not in stock, there may be a 2 week wait for these items.
If you are ordering custom made items, please allow up to 28 days for delivery of these items.
Some items on the website are shipped directly from the supplier. We try to ensure the same levels of service and delivery times on these items.
Orders are dispatched Monday to Friday.
Our delivery charges are based on our courier rates and Royal Mail postage rates within the UK, which we have aimed to keep competitive and as reasonable as possible.
To obtain cost for delivery, please add the products you are interested in to our cart and delivery charges should be shown. If your delivery is to an international address (outside the UK) or you encounter any problems, please contact us to check charges.
Scooter delivery charges are £25.00 to UK addresses.
Please note if you order a scooter starter pack, the scooter is delivered separately to any other items included within the pack (e.g. lines or harnesses). Please email us at [email protected] for shipping quotes for scooters to Europe and Worldwide.
K9 Trail Time Ltd is a Company Registered in England & Wales with company number 11043436. Our registered office address is: 302 Cirencester Business Park, Love Lane, Cirencester, GL7 1XD. Our VAT Registration number is GB 283 2830 95.
Returns and Exchanges
We want our products to fit properly. If you need help determining a correct fit, please email us and we will try to help you check the fit.
If you are not satisfied with the goods, please inform us within seven days (statutory 'Cooling off Period') of your receipt of the goods. We ask that the goods be returned in an unused condition and in full, including any accessories, with all labels still attached and all in original packaging with 14 days of receipt of the goods.
PLEASE LET US KNOW IF YOU ARE RETURNING AN ITEM PRIOR TO SENDING IT BACK.
On returning your item for exchange, please enclose a note with your details and new requirements and payment for return delivery. Alternatively, you can enclose a SAE but please ensure sufficient postage has been paid for. Replacement items or refunds will not be sent until the original items have been received by us. Shipping will be at the cost of the purchaser. We would strongly advise that you use a registered post as we cannot take responsibility for returned items lost in transit.
Custom harnesses cannot be returned or exchanged, so please be sure of measurements before ordering.
When returning items from discounted Starter Kits, please be aware that items can only be exchanged and not refunded, due to the advantageous prices offered for individual items in the kit.
We will exchange products purchased from us that are returned for reason of defects in manufacturing and materials within a reasonable time frame from date of purchase. Please note this does not cover fair wear and tear, accidents, misuse, neglect or when instructions for the product have not been followed.
All goods must be maintained in line with manufacturer instructions. If any repairs or alterations have been undertaken by the customer on the item then the product cannot be exchanged or refunded. The statutory rights of the customer are not affected.
We want you to be completely satisfied with your purchase from us.
K9 Trail Time
Greenhaven, 13 Westfield Avenue